Stockholm, Sweden
Hamngatan 18-20
N/A
+46 850502797
In-store pick-upIn-store shopping
Wheelchair-accessible entrance
Amazing customer service from Yin. Rest of the staff was also kind though. Possibility to make an appointment in order to avoid queues during holiday period since the store had recently opened.
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Got very good service from a gentleman working there. I just wanted to try a few things. He was very chill and understanding. I got a necklace.
The staff who was taking care of us she was really helpful and nice.
As French say: creme de la creme of sophistication, elegance and top quality. Silk scarf and a matching lipstick is on my Christmas wish list now.
According to internet the Hermès’ brand philosophy can possibly be summarised by a single sentence quote from former CEO Jean-Louis Dumas – “We don’t have a policy of image, we have a policy of product”. Really?? I bought 2 items during my business trip at HERMES Stockholm. I asked in the store if we could exchange them in case of she for instance would not like the portefeuille. I told her we live in Zurich, where Hermes has a store on 2 floors. The answer of the Stockholm based sales person was “no problem – just keep the box and receipt” We wanted to switch 1 item in Zurich but Its not possible; we learned that Stockholm is a franchise, and that the product was model 2016, and sold at full price – how could I know that, especially since the Stockholm store is located at Nordiska Kompaniet, a prestigious and traditional shopping mall As consequence we are forced to buy a flight to Stockholm, in order to exchange the item Is this customer oriented behavior of a upscale brand? I am upset to highest degree, since the surprise turned out to a fiasco where prices are disclosed, extra travel arise, and the outcome is not clear
Vacker butik och trevlig personal. Butikschefen är otroligt proffsig och sympatisk. Klart den bästa servicen jag fått i Sverige hittills. Stort Tack :)
Nyöppnad, ytterligare ett tydligt exempel på varför detaljhandeln kommer dö ut snart om folk inte unnar sig att vara lite trevliga.
Dåligt service och otrevligt personal.
Deli
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