Bo Mattsson
Got a weird experience today. Went to Marquise for lunch. Marquise, formerly Grodan Sergel, which is a place I frequented probably 100 times to get a decent experience with good food, great service and ok environment, gave me a new sort of experience.
I got my lunch, a rack, and it was decidedly cold. Some plates are cold, I get that, but this one shouldnt be. I told the waitress, and got a new one after like 15 min, pretty much right about the same time my lunch companions were done eating.
The new rack was also cold. Felt slightly insulted and complained again, and said that we were leaving the restaurant, and I just took for granted that they offered the lunch for free, to somewhat make up for this.
The boss of the place, probably the owner, came in and told me that wasnt possible, and with a perfected smirk on his face, made me understand that I was the one at fault here. After having argued for 5 minutes, he gave me a new smirk, and told me that he was going to offer us the lunch with his own money.....and btw, no one else had complained (so, stating again that I was the one at fault - the fact that they had twice succeeded in giving me a cold plate, and in doing so, forced me to go somewhere else to find food, and that our entire lunch date was ruined, didnt make much of an impact).
Service, service, service - how hard can it be? If you mistreat people, dont make them feel like idiots on top of everything else.
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