Upplands Väsby, Sweden
Saturnusvägen 3
N/A
+46 20960960
Wheelchair-accessible entrance
Even after repeated customer care contacts, courier company does not take the delivery as important matter to the customer. If they can't deliver then false status they put saying recipients not at home. Then delivery will take more days if it's weekend then gone. For all customers it's by default status that missed delivery customers not at home. So wait wait wait..
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Been at home waiting for them several days. Says they have visited when they haven't, says they have called when they haven't, says they have delivered a notice when they haven't. Maybe they are good at something, but they couldn't give less of a ... about delivering packages.
If i could give 10 stars i would, fedex messed up my delivery and was unhelpful but tnt was absolutely amazing, the employees kind and understanding. 6/5!!
So, we order 25-30 computers. They delivered it stood but we did not receive any computers. Contacted them and their support are top quality and escalated however the team leader is utter useless. I have worked at support too and I know when someone escalate that means the team leader is obligated to call to the customer for reassure it has been escalated. But no, no call, I had to call back and the team leader did not know anything at all! The support knew more then their own team leader… After 1 hour more or less, the person calls back and just said, “Sorry, we delivered to “Another company” and all the computers has been opened, please do a reclaim and order it again. Sorry again” I really wanted to scream at this person for their utter failure but no, I kept my cool and said “I will recommend the factory I order it from to change deliverer.” No words for this at all
Absolute joke of a company. The delivery man not calling when outside as promised but leaves the package in a location 40 min away. Then, when promised to transport it to an office in central Stockholm after the weekend the package once again does not show up. Add to that a dysfunctional and rude customer service. Pathetic.
I have been waiting the courier for 2 days at home, when I called twice (before even the delivery started) to please contact me by calling me at my phone number since I don't have a ring bell. Twice I read on the tracking information that they attempt the delivery without success. No one contacted me, I didn't see any courier coming and I lost two days of work waiting at home for that package. I also called multi times and spoke with many from TNT customer service to get information, they even gave the information to the deposit and tried to contact the courier but keep postponing the delivery to the day after. I believe they didn't even come here to deliver the package and that's an excuse to make the customer come to the delivery point to collect themselves. I am extremely disappointed for that service which I paid for. It is the last time I will be using TNT as delivery company.
Worst service. They totally don't care about the customers.
Their service is disgraceful! At several occasions they have not kept their promises. A courier completely lied about reasons for not delivering a shipment that was in his vehicle. They have by these proceedings caused us financial consequences!
Deli
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