Göteborg, Sweden
Södra Vägen 23
N/A
+46 104948230
Deeply disappointed in Budget Car Rental on Södra Vägen following two bad experiences. Most recently and after having booked and pre-paid a car for pick up at 13:00 on day X, I arrive at Södra vägen 23 only to be told the car I booked and pre-paid was given to another customer as I didn't show up at 13:00 to pick up my pre-paid car. (I showed up at 15:00). As I explained I had tried to call but couldn't get through, I was told it is normal. The phone was indeed very busy certain days. Upon questioning why I had not been called by the agency itself to inquire whether I was planning on coming to pick up the car or not, I was told it is not possible when there is a customer rush to do so. The station was going to \compensate\ me with another car however to replace my \pre-paid\ car rental. A mini-bus with a 9 passenger seats! The previous time I had booked at Budget Södra vägen and also pre-paid the car they insisted on seeing my passport which I didn't not have on me at the time as a Swedish drivers license normally suffices. The fact that I had my two year old toddler with me didn't help. They insisted I go back home to fetch the passport if I was to have the car (they wouldn't even accept an electronic copy). Zero service orientation for Budget Södra Vägen. I will definitely be renting a car somewhere else whenever I need to from now.
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Väldigt smidig service och trevligt bemötande. Fin bil för rimlig hyreskostnad
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