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HERMÈS Stockholm

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Stockholm, Sweden

hermes.com
Leather goods store

HERMÈS Stockholm Reviews | Rating 2.9 out of 5 stars (8 reviews)

HERMÈS Stockholm is located in Stockholm, Sweden on Hamngatan 18-20. HERMÈS Stockholm is rated 2.9 out of 5 in the category leather goods store in Sweden.

Address

Hamngatan 18-20

Phone

+46 850502797

Service options

In-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible entrance

Open hours

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S

Schnee Schnee

Amazing customer service from Yin. Rest of the staff was also kind though. Possibility to make an appointment in order to avoid queues during holiday period since the store had recently opened.

M

Magnus Swärd

Got very good service from a gentleman working there. I just wanted to try a few things. He was very chill and understanding. I got a necklace.

R

Rose Darin

The staff who was taking care of us she was really helpful and nice.

D

Daiva Baniene

As French say: creme de la creme of sophistication, elegance and top quality. Silk scarf and a matching lipstick is on my Christmas wish list now.

B

Bjoern Jacot

According to internet the Hermès’ brand philosophy can possibly be summarised by a single sentence quote from former CEO Jean-Louis Dumas – “We don’t have a policy of image, we have a policy of product”. Really?? I bought 2 items during my business trip at HERMES Stockholm. I asked in the store if we could exchange them in case of she for instance would not like the portefeuille. I told her we live in Zurich, where Hermes has a store on 2 floors. The answer of the Stockholm based sales person was “no problem – just keep the box and receipt” We wanted to switch 1 item in Zurich but Its not possible; we learned that Stockholm is a franchise, and that the product was model 2016, and sold at full price – how could I know that, especially since the Stockholm store is located at Nordiska Kompaniet, a prestigious and traditional shopping mall As consequence we are forced to buy a flight to Stockholm, in order to exchange the item Is this customer oriented behavior of a upscale brand? I am upset to highest degree, since the surprise turned out to a fiasco where prices are disclosed, extra travel arise, and the outcome is not clear

E

E P

Vacker butik och trevlig personal. Butikschefen är otroligt proffsig och sympatisk. Klart den bästa servicen jag fått i Sverige hittills. Stort Tack :)

F

fikonmarmelad fikonmarmeladen

Nyöppnad, ytterligare ett tydligt exempel på varför detaljhandeln kommer dö ut snart om folk inte unnar sig att vara lite trevliga.

S

Sorina Weinz

Dåligt service och otrevligt personal.

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