Stockholm-Arlanda, Sweden
Stockholm Arlanda Airport
N/A
+46760141494
I was looking forward to the AMEX/Pontus Lounge at Arlanda as it’s a relatively small airport without too many options. American Express usually really only puts their name/branding behind quite thoughtful, exclusive experiences (like AMEX Fan Lounges at top sporting events or festivals) so I hoped this would be the same. Unfortunately, I was quite underwhelmed. The “lounge” is open to Platinum and Centurion cardholders - both of which come with fees in the hundreds to thousands of dollars range. When you sign up for these types of cards, you expect the benefits and service that you do receive to be top notch. Pontus was just a really strange experience and pales in comparison to any of AMEX’s Flagship Centurion Lounges. The lounge is quite tiny with very limited seating and has incredibly limited gratis food options. Instead, it operates as more of an exclusive brasserie restaurant and while the food was quite good, you’re basically being rewarded for your status with the ability to sit in a tiny lounge/restaurant and pay (a decently expensive) price for curated meals. Staff were also unfortunately quite curt and dismissive to multiple guests while I was there. Not really how this is advertised online or even when you receive the “menu” at Pontus. I visited the other two priority pass lounges and found them much more spacious with much better food options. - Honestly, the best perk/value of the AMEX/Pontus/Arlanda partnership is that is you have a Platinum/Centurion card you’re eligible for fast track security!
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I had a very decent lunch here. This lounge has waiters serving you, not like the other self-service lounge. The slow cooked beef is great, so is the red wine. Coffee and snacks are nice too.
Very good lounge in Arlanda airport. Go upstairs to restaurant and ask for American Express lounge. Then you can order from a slimmed-down version of the full menu. Very hidden and nice view of the tarmac.
This lounge is so good! It’s relatively quiet and not too crowded, the food if great, the staff is friendly and they’re quick with their service.
The lounge wasn’t crowded when I was here and it was clean and airy. Wine was great.
Terrible experience. You'd think that the staff at this lounge would be professional and polite, however its not the case. If you have access to other lounges - pick another one.
the worst lounge I've ever visited. food was fine but the area was messy and dirty. the staff was rude. can't recommend this place to anyone. if you'd have to go anyway, avoid the blonde girl in the staff group who was completely unqualified to be at such position.
The best restaurant in Stockholm Arlanda airport. Why? Personnel, choice of drinks and food, location and presentation.
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