Stockholm, Sweden
Näckströmsgatan 8
N/A
+46 856632200
Good hotel but not matching the price tag. Entrance ok and staff kind but not that friendly. Stairs plain dirty (we noticed lots of dust and a blueberry the afternoon we arrived and found it there the late morning after when we left). Dining/Breakfast hall very nice and food delicious and tasty but not enough attention to the corona restrictions. Bedroom with some view but very dirty curtains. Mattress not very comfortable and you leave with the feeling that they could have done better with a bit of renovation works in the room and the bathroom.
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We do not recommend anyone to book their stay at Berns Historical Boutique Hotel. This is why. We booked our stay with the intention to celebrate a birthday. The booking was named “Spacious Superior with 1h Private SPA” and included a room with view towards the inner garden, combined shower and bath tub as well as 1 hr spa which made up most of the price. Upon arrival we were told that the spa was full and that we had been “given the opportunity” to book the spa beforehand, apparently an e-mail had been sent out about this. However, no e-mail whatsoever was shared with us and we were explained that there had been a technical mistake by a 3rd party. Next, the room was located toward a wall so we were definitely not looking at the inner garden. On top of that our room only had a shower. After complaining for a while and by ending up having to show the front desk officer what was included in our booking, she finally agreed to give us a room with a bath tub. The room was very spacious, indeed, but that was not something we requested. Only to get a bath tub, better view and our 1 hr spa. We got the bath tub and some extra non-demanded space, but same view and no spa. Upon checking out I asked for compensation due to the fact that the actual stay didn’t meet what was expected from our booking. The front desk officer, among other absurd arguments, then replied that “You should see it from my perspective” and “My manager will not be happy about me upgrading you to that spacious room”. Irrelevant. The front desk officer sure did her best to switch our room to one with at least a bath tub and arranged for a restaurant table, we were thankful for that but unfortunately we didn’t get what we booked. The “Spacious Superior with 1 h SPA” was at the end of the dag a hotel stay, nothing less nothing more, no compensation given and sadly unfair treatment.
Best hotel in town. amazing how nice the staff are . clean rooms and very good fresh toilets in the rooms, the food is fantastic got a longer check out time for free and i got to decide which time i wanted to leave. highly recomended
The hotel was nice, very clean, and in a great part of town with many things to do and see nearby.
I went this hotel few weeks ago.Even the weather was really cold but the hotel room is really warm. And the bar is fantastic. Interior was so beautiful, food and cocktail were also amazing!
Good music Drinks could be better For central EU people dam cold inside
Great location. Nice staff. Beautiful building. Good venue for intimate gigs.
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